Refund Policy

1. Overview

This Refund Policy explains when you may be eligible for a refund for token purchases and how the refund process works.

Because Descrideo provides digital services and prepaid usage tokens, refunds are assessed case-by-case and depend on the circumstances described below.

2. When refunds may be available

You may be eligible for a refund (full or partial) if:

• We charged you incorrectly (duplicate charge or wrong amount) and the issue cannot be resolved by crediting tokens
• A paid token purchase cannot be delivered to your account due to a technical error on our side
• The Service is materially unavailable or repeatedly fails to process jobs due to our technical issues, and we cannot restore an appropriate level of service within a reasonable time

3. When refunds are not available

Refunds are generally not provided for:

• Tokens that have already been used for successful job processing
• Dissatisfaction with outputs that is not caused by a verifiable technical failure of the Service
• Issues caused by your own content, configuration, network, or third-party systems
• Violations of our Terms of Service or unlawful use of the Service

4. How to request a refund

• Contact: Email contact@descrideo.com with the subject "Refund request".
• Include: Your account email, the purchase date, and the Paddle receipt / transaction or invoice ID (if available), plus a brief description of the issue.
• Timing: Submit your request within 14 days of purchase whenever possible.

5. Processing and method

If approved, refunds are processed by Paddle (our Merchant of Record) and issued to the original payment method. Processing times depend on the payment method and your bank.

6. Chargebacks

If you initiate a chargeback, we may suspend access to the Service while the dispute is resolved. Please contact us first so we can try to resolve the issue quickly.